Our Freshness Guarantee

Because our products are perishable food items, we have specific guidelines for returns:

• Damaged or Spoiled Goods: If your order arrives damaged, thawed (for frozen items), or does not meet our quality standards, please contact us within 24 hours of delivery.
• Process: To initiate a claim, please take a photo of the product and your receipt and email it to verdurasgarden@gmail.com.
• Refunds/Replacements: We will either issue a full refund to your original payment method or ship a replacement at no extra cost.
• Change of Mind: Due to food safety regulations, we cannot accept returns or offer refunds if you simply changed your mind after the product has been shipped.
• Cancellations: Orders can only be cancelled if they have not yet entered the processing/shipping stage.